A place for ideas and progress.
Let users suggest and vote on features, see your roadmap, read release notes, and find help articles in one Customer Portal.
Explore the Customer Portalvs
SurveyMonkey
SurveyMonkeyUserGist vs SurveyMonkey: Ask where the
experience happens.
SurveyMonkey is a broad survey and research platform. UserGist is built around your product’s users: ask in context, collect ideas, and communicate the next improvement.
Free up to 1,000 active users No credit card needed
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The shared essentials.
The useful differences.
Compare UserGist and SurveyMonkey against the work your team needs to do.
Built inNot built in or not listed
| What your team needs | SurveyMonkey | |
|---|---|---|
| Multi-question surveys | ||
| Ratings and written answers | ||
| Response reporting and exports | Plan-dependent | |
| Feature requests & voting | Not listed | |
| Public roadmap & changelog | Not listed | |
| Hosted customer help center | Not listed | |
| Built-in email survey invitations | Plan-dependent | |
| Purchase research panel respondents | SurveyMonkey Audience |
Reviewed . Sources: SurveyMonkey plans, SurveyMonkey Audience and UserGist documentation. “Not listed” means the capability was not found in the reviewed core-product sources; it is not a claim about every integration. Plan and platform limits apply.
Ask after a real product moment.
Learn how onboarding felt after someone completes it. Ask about a feature after it is used. UserGist lets your team choose the audience and event, so product feedback starts with the experience you are trying to understand.
- Trigger surveys from product events
- Include anonymous and identified app users
- Review responses and where people stop answering
trailsideCustomer Portal
Where should we go next?
Good ideas start with you.
Offline trail mapsKeep exploring beyond the signal.Planned
32
Illustrative Customer PortalSave trails with friendsThe next adventure is better together.
Try the preview. Your answers aren’t saved.
Keep the next step
within reach.
Bring the question, the idea, and the update into the same workspace.
Follow up inside the product.
Create a modal, slide-up, or full-screen announcement. Choose an audience and product event so the update appears in context.
Explore in-app messagesChoose for the way
your team works.
When UserGist fits.
You want feedback from your own product users, plus contextual messages and a customer portal for ideas and updates.
Start freeSurveyMonkeyWhen SurveyMonkey fits.
You run general research, distribute surveys by email or links, or need to buy responses from a research panel.
Explore SurveyMonkeyCompare the cost
of your actual workflow.
Allowances and billing units differ. Include the features, audience, and channels you expect to use.
UserGist
Free for your first 1,000 monthly active users. Then $5 per additional block of 1,000 MAU per month. All five product areas share the same plan.
See UserGist pricingSurveyMonkey
Plan, seats, and response allowances. SurveyMonkey plans differ by seats, response allowances, question features, and billing term. Audience respondents are sold separately. Compare the work you need to run, not just the number of people in your app.
See SurveyMonkey’s current plansEverything you can do with UserGist.
Collect feedback, understand your users, and keep them connected in one workspace.
How’s it going so far?
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Tap a star to try it.
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Questions about UserGist vs SurveyMonkey.
Is UserGist a replacement for every SurveyMonkey use case?
No. UserGist is a fit for feedback and engagement inside your product. General market research, purchased respondents, and built-in email survey invitations are reasons to retain a dedicated survey platform.
Can SurveyMonkey surveys appear on a website?
Yes. SurveyMonkey supports adding surveys to websites as well as sharing links and, on eligible plans, email invitations. UserGist’s focus is connecting product-event targeting with the rest of your feedback and communication workflow.
Can UserGist include people who have not signed up?
Yes. UserGist supports anonymous and identified app users. Configure the appropriate audience and consent settings for feedback, surveys, and messages. Public portal access has separate settings.
How should I plan a move from SurveyMonkey?
List the workflows you rely on first. Review exports, user identities, consent, SDK coverage, and existing links. Test a small campaign before replacing anything live; this comparison does not promise a one-click importer or automatic transfer of subscriptions.
You’re building something great.
Let your users be part of it.
Bring feedback, surveys, messaging, and your customer portal together.
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