A little guidance.A lot less guesswork.
Give users a place to find the answer and get back to what they came to do. Publish helpful articles inside your Customer Portal.
Free up to 1,000 active users No credit card needed
A little help along the way.
Getting startedFinding your first trail
Open Explore to find a nearby trail that suits your distance and difficulty.
Maps & navigationTaking a trail offline
Download a saved route before leaving, then open it from Saved trails.
Your saved trailsOrganizing your collections
Create a named collection to keep related routes together.
A useful answer.
Right when it’s needed.
Give a common question a clear, focused article. Help people complete the task and get back to using your product.
- Write guidance for everyday tasks
- Keep instructions easy to follow
- Publish inside your Customer Portal
Take a trail offline
Save your route before leaving, so it’s there when your connection isn’t.
- Open the trail you want to take.
- Choose Download while you have a connection.
- Find the downloaded route in Saved trails.
Put related answers
where they belong.
Group articles into collections that match how people use your product. Getting started, everyday tasks, and account questions each have a natural home.
- Organize related articles
- Use clear collection names
- Keep guidance close to product updates
A little help along the way.
Getting startedFinding your first trail
Open Explore to find a nearby trail that suits your distance and difficulty.
Maps & navigationTaking a trail offline
Download a saved route before leaving, then open it from Saved trails.
Your saved trailsOrganizing your collections
Create a named collection to keep related routes together.
Help for the task in front of them.
A first step, a familiar task, or a new feature. Give each one a clear answer.
Find your first trail
Pick somewhere that feels right for the time and energy you have today.
- Open Explore to see nearby routes.
- Choose a distance and difficulty that suit you.
- Open a trail to see its route and what to bring.
Take a trail offline
Save your route before leaving, so it’s there when your connection isn’t.
- Open the trail you want to take.
- Choose Download while you have a connection.
- Find the downloaded route in Saved trails.
Keep help close
to the product story.
When a release introduces something new, give people a useful explanation of how it works. Your Help center and changelog live in the same portal, so guidance has a place alongside the update.
Questions about help center
Is the help center a separate support inbox?
No. It is a publishing space for help articles and collections. It does not advertise live chat or ticket management.
Where do people find it?
Help center lives in your branded Customer Portal, alongside the other portal features. Your users can return to the same place for ideas, progress, release updates, and help.
Is this included when I start free?
Yes. All four Customer Portal features are included with UserGist. Start free with up to 1,000 monthly active users.
You’re building something great.
Let your users be part of it.
Bring feedback, surveys, messaging, and your customer portal together.
All features included.