A place for ideas and progress.
Let users suggest and vote on features, see your roadmap, read release notes, and find help articles in one Customer Portal.
Explore the Customer Portalvs
Refiner
RefinerUserGist vs Refiner: From a quick question
to an ongoing conversation.
Refiner specializes in contextual surveys and offers in-app messages too. UserGist adds a customer portal where requests, roadmap updates, release notes, and help articles live together.
Free up to 1,000 active users No credit card needed
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Interactive UserGist preview. Sample data; nothing is sent.
The shared essentials.
The useful differences.
Compare UserGist and Refiner against the work your team needs to do.
Built inNot built in or not listed
| What your team needs | Refiner | |
|---|---|---|
| In-app surveys & NPS | ||
| Native mobile survey SDKs | ||
| Event-based survey targeting | Plan-dependent | |
| In-app messages | ||
| Feature requests & voting | Not listed | |
| Public roadmap & changelog | Not listed | |
| Hosted customer help center | Not listed | |
| Email survey distribution |
Reviewed . Sources: Refiner survey platform, Refiner in-app messages, Refiner pricing and UserGist documentation. “Not listed” means the capability was not found in the reviewed core-product sources; it is not a claim about every integration. Plan and platform limits apply.
Give the answers a next step.
A response can reveal a missing feature, a confusing screen, or a moment worth improving. In UserGist, your team can collect those answers, organize requests in a Customer Portal, and create an announcement when an improvement is ready.
- Collect feedback from anonymous and identified app users
- Keep requests, roadmap, changelog, and help articles together
- Create a follow-up message for the audience you choose
trailsideCustomer Portal
Where should we go next?
Good ideas start with you.
Offline trail mapsKeep exploring beyond the signal.Planned
32
Illustrative Customer PortalSave trails with friendsThe next adventure is better together.
Try the preview. Your answers aren’t saved.
Keep the next step
within reach.
Bring the question, the idea, and the update into the same workspace.
Keep useful answers nearby.
Publish help articles beside your feature requests, roadmap, and changelog. Give users somewhere to go when they need more detail.
Explore the help centerChoose for the way
your team works.
When UserGist fits.
You want surveys and messages together with a public home for ideas, product progress, and self-service help.
Start freeRefinerWhen Refiner fits.
Your priority is a specialized microsurvey program with email distribution, survey analytics, and data-stack integrations.
Explore RefinerCompare the cost
of your actual workflow.
Allowances and billing units differ. Include the features, audience, and channels you expect to use.
UserGist
Free for your first 1,000 monthly active users. Then $5 per additional block of 1,000 MAU per month. All five product areas share the same plan.
See UserGist pricingRefiner
Monthly active users and plan features. Refiner uses MAU-based plans and includes unlimited survey responses on paid plans. Event tracking and advanced integrations vary by tier. Compare the included workflow as well as the MAU allowance.
See Refiner’s current plansEverything you can do with UserGist.
Collect feedback, understand your users, and keep them connected in one workspace.
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Questions about UserGist vs Refiner.
Is in-app messaging unique to UserGist?
No. Refiner also offers in-app messages. UserGist’s broader fit here is its Customer Portal alongside surveys and messaging.
Does Refiner support native mobile apps?
Yes. Refiner lists native mobile SDKs, including iOS and Android, with React Native and Flutter support. Check the exact SDK and survey features your app needs on either platform.
Can UserGist include people who have not signed up?
Yes. UserGist supports anonymous and identified app users. Configure the appropriate audience and consent settings for feedback, surveys, and messages. Public portal access has separate settings.
How should I plan a move from Refiner?
List the workflows you rely on first. Review exports, user identities, consent, SDK coverage, and existing links. Test a small campaign before replacing anything live; this comparison does not promise a one-click importer or automatic transfer of subscriptions.
You’re building something great.
Let your users be part of it.
Bring feedback, surveys, messaging, and your customer portal together.
Start free
All features included.