A place for ideas and progress.
Let users suggest and vote on features, see your roadmap, read release notes, and find help articles in one Customer Portal.
Explore the Customer Portalvs
UserGist vs Alchemer Digital: Listen inside your app.
Keep the conversation open.
Alchemer Digital, formerly Apptentive, focuses on digital feedback and customer sentiment. UserGist combines in-app feedback with surveys, announcements, and a shared customer portal.
Free up to 1,000 active users No credit card needed
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The shared essentials.
The useful differences.
Compare UserGist and Alchemer Digital against the work your team needs to do.
Built inNot built in or not listed
| What your team needs | | |
|---|---|---|
| In-app surveys | ||
| Mobile feedback SDKs | ||
| Targeting by behavior and customer data | ||
| In-app prompts and announcements | Prompts | |
| Feature requests & voting | Not listed | |
| Public roadmap & changelog | Not listed | |
| Hosted customer help center | Not listed | |
| Two-way customer message center |
Reviewed . Sources: Alchemer Digital overview, Alchemer Digital features and UserGist documentation. “Not listed” means the capability was not found in the reviewed core-product sources; it is not a claim about every integration. Plan and platform limits apply.
Put customer ideas beside customer feedback.
Use UserGist to hear from app users and give them a place to suggest improvements. Your portal can show planned work, published updates, and help articles, while surveys capture the context behind a request.
- Collect feedback from anonymous and identified app users
- Keep requests, roadmap, changelog, and help articles together
- Create a follow-up message for the audience you choose
trailsideCustomer Portal
Where should we go next?
Good ideas start with you.
Offline trail mapsKeep exploring beyond the signal.Planned
32
Illustrative Customer PortalSave trails with friendsThe next adventure is better together.
Try the preview. Your answers aren’t saved.
Keep the next step
within reach.
Bring the question, the idea, and the update into the same workspace.
Follow up inside the product.
Create a modal, slide-up, or full-screen announcement. Choose an audience and product event so the update appears in context.
Explore in-app messagesChoose for the way
your team works.
When UserGist fits.
You want self-service product feedback and engagement tools, plus a public customer portal, under one active-user pricing model.
Start freeWhen Alchemer Digital fits.
You need Alchemer’s digital sentiment workflows, Love Dialog, and a two-way Message Center as part of a broader feedback program.
Explore Alchemer DigitalCompare the cost
of your actual workflow.
Allowances and billing units differ. Include the features, audience, and channels you expect to use.
UserGist
Free for your first 1,000 monthly active users. Then $5 per additional block of 1,000 MAU per month. All five product areas share the same plan.
See UserGist pricingAlchemer Digital
A product-specific quote. Request a quote for Alchemer Digital and confirm the channels, usage allowances, and services included. Alchemer Survey and Alchemer Digital are different products; a Survey license price is not a Digital quote.
See Alchemer Digital’s current plansEverything you can do with UserGist.
Collect feedback, understand your users, and keep them connected in one workspace.
How’s it going so far?
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Questions about UserGist vs Alchemer Digital.
Is this the same product as Apptentive?
Alchemer Digital carries forward the Apptentive mobile feedback product. Evaluate the current Digital offering and its supported SDKs rather than older Apptentive plan descriptions.
Does UserGist offer a two-way support message center?
No. UserGist has in-app campaigns and a Customer Portal. Those are different from Alchemer Digital’s two-way Message Center, so keep that requirement explicit when evaluating a move.
Can UserGist include people who have not signed up?
Yes. UserGist supports anonymous and identified app users. Configure the appropriate audience and consent settings for feedback, surveys, and messages. Public portal access has separate settings.
How should I plan a move from Alchemer Digital?
List the workflows you rely on first. Review exports, user identities, consent, SDK coverage, and existing links. Test a small campaign before replacing anything live; this comparison does not promise a one-click importer or automatic transfer of subscriptions.
You’re building something great.
Let your users be part of it.
Bring feedback, surveys, messaging, and your customer portal together.
Start free
All features included.