Ask while the experience is fresh.
Run a multi-question survey after a product event. Reach anonymous and identified users and review answers alongside completion data.
Explore surveysvs
Frill
FrillUserGist vs Frill: Ideas, answers,
and what comes next.
Frill combines ideas, roadmaps, announcements, and in-app surveys. UserGist pairs those product conversations with a hosted help center and dedicated event-triggered messages.
Free up to 1,000 active users No credit card needed
trailsideCustomer Portal
Where should we go next?
Good ideas start with you.
Offline trail mapsKeep exploring beyond the signal.Planned
32
Illustrative Customer PortalSave trails with friendsThe next adventure is better together.
Interactive UserGist preview. Sample data; nothing is sent.
The shared essentials.
The useful differences.
Compare UserGist and Frill against the work your team needs to do.
Built inNot built in or not listed
| What your team needs | Frill | |
|---|---|---|
| Feature requests & voting | ||
| Public roadmap | ||
| Changelog & announcements | ||
| In-app surveys & NPS | ||
| Audience segmentation | ||
| Hosted customer help center | Not listed | |
| Benefit/cost prioritization matrix |
Reviewed . Sources: Frill features, Frill pricing and UserGist documentation. “Not listed” means the capability was not found in the reviewed core-product sources; it is not a claim about every integration. Plan and platform limits apply.
Keep the answer next to the idea.
Some feedback calls for a new feature. Some calls for clearer help. UserGist’s Customer Portal puts help articles beside requests, roadmap, and changelog, so your team can respond with the right kind of next step.
- Collect and organize feature requests
- Share the roadmap and release notes
- Publish help articles in the same portal
trailside1 of 2
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Try the preview. Your answers aren’t saved.
Keep the next step
within reach.
Bring the question, the idea, and the update into the same workspace.
Follow up inside the product.
Create a modal, slide-up, or full-screen announcement. Choose an audience and product event so the update appears in context.
Explore in-app messagesChoose for the way
your team works.
When UserGist fits.
You want a customer portal that includes help content, with surveys and targeted messages managed alongside it.
Start freeFrillWhen Frill fits.
You want an embedded feedback workflow with inline administration and a dedicated prioritization matrix.
Explore FrillCompare the cost
of your actual workflow.
Allowances and billing units differ. Include the features, audience, and channels you expect to use.
UserGist
Free for your first 1,000 monthly active users. Then $5 per additional block of 1,000 MAU per month. All five product areas share the same plan.
See UserGist pricingFrill
Plan, active ideas, and survey allowances. Frill’s plans differ by idea and survey allowances, privacy features, and branding options. Some plans include unlimited ideas and tracked users. Compare those allowances with your actual usage rather than assuming MAU is the same unit.
See Frill’s current plansEverything you can do with UserGist.
Collect feedback, understand your users, and keep them connected in one workspace.
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Questions about UserGist vs Frill.
Does Frill have surveys now?
Yes. Frill lists NPS, CSAT, idea polls, quick polls, and open-feedback surveys. This comparison gives Frill credit for that overlap instead of treating it only as a roadmap tool.
Does UserGist include Frill’s prioritization matrix?
No. UserGist lets you manage requests and a roadmap, but this comparison does not claim a built-in benefit/cost prioritization matrix or Frill’s inline administration workflow.
Can UserGist include people who have not signed up?
Yes. UserGist supports anonymous and identified app users. Configure the appropriate audience and consent settings for feedback, surveys, and messages. Public portal access has separate settings.
How should I plan a move from Frill?
List the workflows you rely on first. Review exports, user identities, consent, SDK coverage, and existing links. Test a small campaign before replacing anything live; this comparison does not promise a one-click importer or automatic transfer of subscriptions.
You’re building something great.
Let your users be part of it.
Bring feedback, surveys, messaging, and your customer portal together.
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