Ask while the experience is fresh.
Run a multi-question survey after a product event. Reach anonymous and identified users and review answers alongside completion data.
Explore surveysvs
Featurebase
FeaturebaseUserGist vs Featurebase: Your product conversations.
In one place.
Featurebase brings support and feedback together. UserGist focuses on product engagement: ask questions, gather ideas, publish updates, and reach users inside your app.
Free up to 1,000 active users No credit card needed
trailsideCustomer Portal
Where should we go next?
Good ideas start with you.
Offline trail mapsKeep exploring beyond the signal.Planned
32
Illustrative Customer PortalSave trails with friendsThe next adventure is better together.
Interactive UserGist preview. Sample data; nothing is sent.
The shared essentials.
The useful differences.
Compare UserGist and Featurebase against the work your team needs to do.
Built inNot built in or not listed
| What your team needs | Featurebase | |
|---|---|---|
| Feature requests & voting | ||
| Public roadmap & changelog | ||
| Customer help center | ||
| In-app surveys & NPS | ||
| Unified support inbox & live chat | ||
| AI customer-support agent | Fibi; usage pricing applies | |
| Embedded changelog updates |
Reviewed . Sources: Featurebase product suite, Featurebase surveys, Featurebase pricing and UserGist documentation. “Not listed” means the capability was not found in the reviewed core-product sources; it is not a claim about every integration. Plan and platform limits apply.
Build around product moments.
Ask a question after onboarding, collect suggestions in your portal, and create an announcement for the next release. UserGist gives product teams a shared place to manage those interactions.
- Target surveys and messages by audience and event
- Include anonymous and identified app users
- Keep help content beside your roadmap and changelog
trailside1 of 2
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Try the preview. Your answers aren’t saved.
Keep the next step
within reach.
Bring the question, the idea, and the update into the same workspace.
Follow up inside the product.
Create a modal, slide-up, or full-screen announcement. Choose an audience and product event so the update appears in context.
Explore in-app messagesChoose for the way
your team works.
When UserGist fits.
You want a workspace centered on product feedback, surveys, messages, and your customer portal, with MAU-based pricing.
Start freeFeaturebaseWhen Featurebase fits.
You need an omnichannel support inbox, live chat, ticket workflows, and an AI support agent alongside feedback tools.
Explore FeaturebaseCompare the cost
of your actual workflow.
Allowances and billing units differ. Include the features, audience, and channels you expect to use.
UserGist
Free for your first 1,000 monthly active users. Then $5 per additional block of 1,000 MAU per month. All five product areas share the same plan.
See UserGist pricingFeaturebase
Seats and AI resolutions. Featurebase combines support and feedback in its subscription. Paid pricing is organized around seats, with separate charges for AI resolutions. Compare your support team size and AI usage with UserGist’s active-user model.
See Featurebase’s current plansEverything you can do with UserGist.
Collect feedback, understand your users, and keep them connected in one workspace.
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Questions about UserGist vs Featurebase.
Does Featurebase already include surveys and a help center?
Yes. It also provides feedback boards, roadmaps, and a changelog. This is a comparison of product-team focus, support requirements, platform coverage, and billing models, not a claim that those shared features are unique to UserGist.
Does UserGist replace Featurebase’s support inbox?
No. A Customer Portal with help articles is not a helpdesk. Keep a dedicated support tool if you need live chat, ticket routing, or an AI support agent.
Can UserGist include people who have not signed up?
Yes. UserGist supports anonymous and identified app users. Configure the appropriate audience and consent settings for feedback, surveys, and messages. Public portal access has separate settings.
How should I plan a move from Featurebase?
List the workflows you rely on first. Review exports, user identities, consent, SDK coverage, and existing links. Test a small campaign before replacing anything live; this comparison does not promise a one-click importer or automatic transfer of subscriptions.
You’re building something great.
Let your users be part of it.
Bring feedback, surveys, messaging, and your customer portal together.
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