A score needs context
Review the score distribution, then read the comments and originating events. Look for repeated sources of effort or confusion.
Are low ratings about finding a route, or about using it on the trail?
See the pattern.Read the story.
Understand how people respond to your questions and messages. Keep individual answers close to the numbers.
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Every answer tells a story.
Last 30 days128Responses
84%Completion
4.8/5Average rating
How was your first adventure?
Loved it78%
Good16%
Okay4%
Not so great2%
JL
Illustrative responses and metrics“The little details made the whole thing feel so easy. Already planning my next one.”
Jess L. First adventure surveyA score is the start of a conversation.
Look at response distributions and trends, then read the comments that explain them. See both anonymous and identified participants.
- Feedback scores and written responses
- Survey completion and question drop-off
- Response history with user context
Turn a result into a better next question.
Read the numbers together with the experience that produced them. The goal is a useful decision, not a fuller dashboard.
A survey loses people halfway
Check completion and question drop-off. Revisit wording or length where people stop responding.
Could this open-ended question be clearer or come later?
A message gets seen but not used
Compare impressions, clicks, and dismissals for in-app messages. Check whether the action is relevant to the audience.
Does the button tell people what they will get next?
Illustrative scenarios and sample copy.
Measure the channel you’re using.
Each tool has a relevant view of its results. In-app messages show impressions and action clicks; push adds delivery and bounce reporting.
- Review the metrics that match the interaction
- Bring supported structured events to Amplitude or Mixpanel
- Keep free-text responses in UserGist
Different actions, different results
- Feedback
- Response rate, scores, comments
- Surveys
- Completion and question drop-off
- In-app messages
- Impressions, clicks, dismissals
- Push notifications
- Delivery, opens, bounce reasons
Each channel brings its own view of how people respond.
Choose the view that matches the interaction.
A survey response and a delivered push are different outcomes. Read each channel on its own terms.
Questions and answers
Feedback focuses on scores and comments. Surveys add completion and question-level drop-off to help you understand the full response flow.
Messages inside your product
Look at impressions, action clicks, and dismissals to understand whether the message helps someone take a useful next step.
Notifications outside the app
Push reporting includes delivery, opens, clicks, and bounce reasons. Start by confirming delivery before judging the message itself.
Keep your wider view.
Connect supported structured events to the analytics tools you already use.
Amplitude
MixpanelQuestions about analytics
Read the documentationAre the figures in these previews real customer results?
No. All names, counts, and results shown on this website are illustrative examples.
Does UserGist replace my product analytics?
UserGist focuses on engagement and response analytics. Use the Amplitude or Mixpanel integration to connect supported structured events to your wider product analysis.
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