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Show whereyour product is going.

Give users a clear view of what’s planned, in progress, and shipped. Keep progress connected to the ideas that started it.

Free up to 1,000 active users No credit card needed

The Trailside roadmapShared with your users

A little look ahead.

PlannedGroup trip planning

Bring the whole group into the plan.

In progressOffline trail maps

Keep the route close, beyond the signal.

ShippedYour personal trail collection

Keep your favorite routes together.

Illustrative Trailside example

Give people
a clear look ahead.

A shared roadmap makes your direction easier to understand. Let users see the work that’s planned, in progress, and already shipped.

  • Three clear stages of progress
  • A place your community can return to
  • Part of your branded Customer Portal
trailsideCustomer Portal

A little look ahead.

PlannedGroup trip planning
In progressOffline trail maps
ShippedYour personal trail collection
Illustrative Customer Portal

Keep the reason
with the work.

The original request explains why a feature matters. Keep your team’s response attached to the idea as its status changes.

  • Keep customer context close
  • Explain decisions in a team response
  • Update progress as the work develops
Feature requestsCustomer Portal
48votes
Planned

Offline trail maps

“I’d love to keep using my saved maps when I’m out of signal. Could we download a route before leaving?”

JL
Jess L.Suggested in Trailside
A reply from the team

We’re planning offline maps for saved trails. Thanks for telling us where the connection drops off.

Illustrative Trailside example

Make each stage mean something.

Show the difference between a plan, work in progress, and a finished feature.

Feature requestsCustomer Portal
48votes
Planned

Offline trail maps

“I’d love to keep using my saved maps when I’m out of signal. Could we download a route before leaving?”

JL
Jess L.Suggested in Trailside
A reply from the team

We’re planning offline maps for saved trails. Thanks for telling us where the connection drops off.

Illustrative Trailside example
What’s new in TrailsideSeptember 8, 2026
New release

Your next adventure. Now offline.

You asked for maps that keep going. Now you can save a trail before you leave and follow it beyond the signal.

A mountain trail featured in the example release
  • Download a saved trail while you’re connected.
  • Open it from Saved trails when you’re ready to go.
Illustrative Trailside example

Give finished work
a proper introduction.

A shipped status says the work is done. A release note explains what changed and how people can use it. Publish that introduction when you’re ready.

Questions about roadmap

Does every request become a commitment?

No. Under review means the idea is being considered. Planned, in progress, shipped, and declined statuses let you communicate different decisions clearly.

Where do people find it?

Roadmap lives in your branded Customer Portal, alongside the other portal features. Your users can return to the same place for ideas, progress, release updates, and help.

Is this included when I start free?

Yes. All four Customer Portal features are included with UserGist. Start free with up to 1,000 monthly active users.

You’re building something great.
Let your users be part of it.

Bring feedback, surveys, messaging, and your customer portal together.

Start free

All features included.